Overview

The Garden Club of Jacksonville seeks a full-time Marketing and Membership Manager to develop and implement marketing of rentals, programming, membership, and fundraising through multiple channels, including its website, email marketing, social media, and advertising. This position reports to the Executive Director.

Responsibilities

• Rentals: Implements and expands Garden Club’s rental marketing plan. Manages outreach campaigns to expand our network of clients and re-engage with existing customers.
• Membership: Processes all Garden Club memberships and maintains the customer relationship database. Promotes the value of membership. Analyzes membership data and identifies trends and opportunities to increase membership and retention.
• Programming: Helps promote and facilitate Garden Club programs and events by monitoring registrations and ticket sales, communicating with attendees before and after events, and developing and analyzing attendee surveys. Helps develop new marketing strategies and materials.
• Social Media: Manages and monitors Garden Club social media channels, maintaining Garden Club’s branding and style.
• Email: Helps develop an email marketing plan with the Executive Director and executes several email communications each month.
• Website: Helps update and manage the Garden Club’s website, maintaining the Garden Club’s branding and style guidelines, by writing blog posts, publishing new events, uploading images, etc.
• Advertising: Helps monitor the Garden Club’s Google Ad Grant in consultation with an external firm. Seeks other print and online advertising opportunities.
• Volunteers: Assists with volunteer coordination for special events.
• Development: Helps develop and coordinate fundraising campaigns.
• Office Staffing: Helps the Garden Club staff field phone calls and emails. Easily answers Garden Club activity queries and rental inquiries. Organizes physical and digital files for ease of access by staff members. Helps maintain necessary office supplies by alerting the Executive Director about shortages.
• Interns: Recruits and manages marketing interns throughout the year.

Requirements

• Demonstrates modern marketing techniques.
• Demonstrates excellent written and verbal communication skills.
• Demonstrates methodical organizational skills with great attention to detail and accuracy.
• Customer relationship management software, WordPress content management software, Adobe Creative Suite, and basic photography skills are a plus.
• Embodies excellent customer service skills.
• Demonstrates expert skills in Google Drive products and digital file organization, Microsoft Office products, and Adobe Acrobat Pro.
• Demonstrates advanced knowledge of social media.
• Dresses in business casual attire and occasionally business attire for special events.
• Usually works daytime hours Monday through Friday, with 30 minutes for lunch, but must be available to shift hours to nights and weekends as needed for Garden Club events.

Education

Bachelor’s degree and two years experience in the marketing field preferred.

Salary and Benefits

Salary: $40,000. Full-time employees receive 40 hours PTO after completing a 90-day evaluation, an additional 40 hours after six months of employment, then 120 hours of PTO after a year. The Garden Club observes six paid holidays each year, plus three paid floating holidays. Because of the small size of the organization, the Garden Club does not offer health benefits.

Contact

Qualified applicants should send a cover letter and résumé with three professional references to denisereagan@gardenclubjax.org.

The Garden Club of Jacksonville seeks a part-time event ambassador to assist in executing successful events while creating an exceptional experience for all guests.

Responsibilities

• Support the Garden Club’s mission, vision, and values by exhibiting the following behaviors: excellent customer service, collaboration, innovation, respect, and accountability.
• Set-up and breakdown tables and chairs before and after events.
• Welcome guests in an engaging manner as they arrive and depart.
• Respond to guest needs in a cordial, efficient, and professional manner.
• Ensure all event spaces are properly maintained, clean, and free of safety hazards. Maintain constant awareness of safety issues, (i.e. broken glass, spills, and leaks).
• Maintain a professional appearance.
• Other job-related duties as assigned.

Knowledge and skills

• High school diploma or GED equivalent.
• One year of customer service experience preferred.
• Ability to communicate effectively and with diplomacy when interacting with vendors, staff, members, volunteers, and the public.
• Ability to accurately follow instructions, both verbally and written.
• Ability to solve problems in a quick and efficient manner.
• Ability to frequently lift and carry up to 50 pounds.
• Ability to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat.
• Valid Florida driver’s license.
• Ability to work a flexible schedule that will include nights, weekends, and holidays.

Contact

Qualified applicants should call 904-355-4224 or email info@gardenclubjax.org.